Trust Center
Security, Privacy & Compliance
We take protection of your account, wallet, and personal data seriously. This page summarises the controls we have in place and the practices you can expect from us.
Account & Authentication
- Email + password and Telegram-based sign-in.
- Passwords are hashed by our auth provider — never stored in plaintext.
- Email verification required before purchases on linked accounts.
- One-time login codes (OTP) expire after 30 minutes.
- Admin role is stored in a separate, server-only table to prevent privilege escalation.
Data Protection
- All traffic is served over HTTPS / TLS.
- Row-Level Security (RLS) is enabled on user-facing tables so you can only read and modify your own records.
- Privileged server-side actions (transfers, escrow, refunds) run inside audited database functions with row-level locking.
- Reseller cost prices and other sensitive fields are hidden from anonymous visitors.
- Backups are managed by our cloud provider.
What We Collect
- Account details: name, email, optional avatar, optional Telegram ID.
- Wallet & order history needed to fulfil purchases and show your records.
- Basic device / browser metadata for fraud prevention and analytics.
- We do not sell your personal data to third parties.
Payments
- Card / UPI payments are processed by Razorpay; we never see or store full card numbers.
- Crypto payments are verified via Binance Pay webhooks with idempotent server-side checks.
- Wallet operations use row-level locking to prevent race conditions and double-spend.
- Escrow deals are mediated by admins, with a 2% fee deducted on release.
Reporting a Vulnerability
If you believe you've found a security issue, please email us immediately. Do not publish details publicly until we've had a chance to investigate and ship a fix. We aim to acknowledge reports within 72 hours.
Report a security issueYour Responsibilities
- Use a strong, unique password for your account.
- Never share your OTP, login code, or password with anyone — including support.
- Verify the domain is www.cheapest-premiums.com before logging in.
- Report suspicious messages claiming to be from us.
Scam & Fraud Protection
- The only official Telegram support account is @cheapest_premiums — anyone else claiming to be us is a scam.
- We will never DM you first asking for payment, a code or your password.
- Payment screens always show the exact amount in ₹; we never ask you to pay a "different" account.
- Resale links must follow published anti-abuse terms; links used for self-dealing or fake purchases are cancelled and profits reversed.
- Report impersonators and fake accounts to official support so we can act and warn other buyers.
Wallet & Balance Protection
- Every deposit, purchase, transfer and refund is written to a tamper-evident ledger you can review in your transaction history.
- Money movements run inside locked database transactions, so transfers and purchases can never double-spend a balance.
- Peer-to-peer transfers, escrow releases and withdrawals are server-side operations — the browser can never invent an amount.
- Checkout totals, fees and discounts are computed entirely on the server from your saved settings, not from anything your browser sends.
- Audit functions reconcile wallet balances against the ledger so discrepancies surface before they matter.
Your Data, Your Control
- You control avatar visibility from your profile — keep it public or fall back to your initials.
- Physical-delivery details (name, phone, address) are used only to ship your order and are visible to our fulfilment admins only.
- We never sell personal data, and marketing messages are limited to order and transaction updates.
- Want your account or data removed? Message official support or email us and we will delete it on request.
Disputes & Claim Handling
- Faulty-account claims need one continuous screen recording from payment/delivery through the login attempt, per the store terms.
- Physical items that arrive damaged or wrong need an unboxing video with the order ID.
- Verified claims are handled with a replacement or a wallet refund — approved refunds are credited automatically.
- Every order keeps a status history, so both sides can see exactly when it was confirmed, shipped and delivered.
Transparency & Live Proofs
- Every completed order and payout is auto-posted to our public proofs channel @Air1Reviews — check it before buying from anyone.
- Stock levels shown on listings are live counts; the admin dashboard tracks low-stock health so items are restocked fast.
- Refunds, replacements and resale profit credits follow published rules — no hidden exceptions, no "manager specials".