Trust Center

    Security, Privacy & Compliance

    We take protection of your account, wallet, and personal data seriously. This page summarises the controls we have in place and the practices you can expect from us.

    Account & Authentication

    • Email + password and Telegram-based sign-in.
    • Passwords are hashed by our auth provider — never stored in plaintext.
    • Email verification required before purchases on linked accounts.
    • One-time login codes (OTP) expire after 30 minutes.
    • Admin role is stored in a separate, server-only table to prevent privilege escalation.

    Data Protection

    • All traffic is served over HTTPS / TLS.
    • Row-Level Security (RLS) is enabled on user-facing tables so you can only read and modify your own records.
    • Privileged server-side actions (transfers, escrow, refunds) run inside audited database functions with row-level locking.
    • Reseller cost prices and other sensitive fields are hidden from anonymous visitors.
    • Backups are managed by our cloud provider.

    What We Collect

    • Account details: name, email, optional avatar, optional Telegram ID.
    • Wallet & order history needed to fulfil purchases and show your records.
    • Basic device / browser metadata for fraud prevention and analytics.
    • We do not sell your personal data to third parties.

    Payments

    • Card / UPI payments are processed by Razorpay; we never see or store full card numbers.
    • Crypto payments are verified via Binance Pay webhooks with idempotent server-side checks.
    • Wallet operations use row-level locking to prevent race conditions and double-spend.
    • Escrow deals are mediated by admins, with a 2% fee deducted on release.

    Reporting a Vulnerability

    If you believe you've found a security issue, please email us immediately. Do not publish details publicly until we've had a chance to investigate and ship a fix. We aim to acknowledge reports within 72 hours.

    Report a security issue

    Your Responsibilities

    • Use a strong, unique password for your account.
    • Never share your OTP, login code, or password with anyone — including support.
    • Verify the domain is www.cheapest-premiums.com before logging in.
    • Report suspicious messages claiming to be from us.

    Scam & Fraud Protection

    • The only official Telegram support account is @cheapest_premiums — anyone else claiming to be us is a scam.
    • We will never DM you first asking for payment, a code or your password.
    • Payment screens always show the exact amount in ₹; we never ask you to pay a "different" account.
    • Resale links must follow published anti-abuse terms; links used for self-dealing or fake purchases are cancelled and profits reversed.
    • Report impersonators and fake accounts to official support so we can act and warn other buyers.

    Wallet & Balance Protection

    • Every deposit, purchase, transfer and refund is written to a tamper-evident ledger you can review in your transaction history.
    • Money movements run inside locked database transactions, so transfers and purchases can never double-spend a balance.
    • Peer-to-peer transfers, escrow releases and withdrawals are server-side operations — the browser can never invent an amount.
    • Checkout totals, fees and discounts are computed entirely on the server from your saved settings, not from anything your browser sends.
    • Audit functions reconcile wallet balances against the ledger so discrepancies surface before they matter.

    Your Data, Your Control

    • You control avatar visibility from your profile — keep it public or fall back to your initials.
    • Physical-delivery details (name, phone, address) are used only to ship your order and are visible to our fulfilment admins only.
    • We never sell personal data, and marketing messages are limited to order and transaction updates.
    • Want your account or data removed? Message official support or email us and we will delete it on request.

    Disputes & Claim Handling

    • Faulty-account claims need one continuous screen recording from payment/delivery through the login attempt, per the store terms.
    • Physical items that arrive damaged or wrong need an unboxing video with the order ID.
    • Verified claims are handled with a replacement or a wallet refund — approved refunds are credited automatically.
    • Every order keeps a status history, so both sides can see exactly when it was confirmed, shipped and delivered.

    Transparency & Live Proofs

    • Every completed order and payout is auto-posted to our public proofs channel @Air1Reviews — check it before buying from anyone.
    • Stock levels shown on listings are live counts; the admin dashboard tracks low-stock health so items are restocked fast.
    • Refunds, replacements and resale profit credits follow published rules — no hidden exceptions, no "manager specials".